apexSERVICE’ Managed Print Service delivers a custom built solution to print and image management,
covering both multivendor estates and a range of technologies.  The exclusive Continuous Improvement
Management Model (CIMM) uses the group’s unique position of providing support to Major Manufacturers
to enable it to design the solution to provide the perfect solution both for the clients immediate and future
requirements.

Our Objective
Our primary objective is to help our clients understand the most cost effective means of managing their print strategy.
We have developed a clearly defined process, that allows us to deliver a custom built solution to print and image
management covering a multi vendor estate and range of technologies, and which comes in five phases

1. Phase 1 - Assessment
2. Phase 2 - Design
3. Phase 3 - Deploy
4. Phase 4 - Support
5. Phase 5 - Develop "CIMM"

A Managed Print Solution is always a bespoke solution for the client's business and to meet their specific needs:

The apexSERVICE Process

"We have developed a clearly defined process that allows us to deliver a bespoke solution to print management covering all print and imaging devices"

5 phase process ensures we provide our clients with a solution
specific to their individual business needs
Modular Design - Allows customers to select the parts that best suit them
Choice of solution design, either:

- Procurement of new equipment
- Maximize the utilization of existing assets

Support multivendor best in class technology
Wide range of software tools to meet specific reporting requirements
Experienced in delivering lifecycle services to "blue-chip" organizations
Development of joint initiatives to drive improvement programs
24/7 service
Offering a complete multi vendor turnkey solution
Continuous improvement - analysis of operational and commercial data (CIMM)

Phase 1 - Assessment
"Full discovery of print assets combined with an understanding of the customer's needs"
Electronic Audit
Physical Audit?- Asset Mapping?- Usage Analysis?- Workflow Analysis?- Network and Power Infrastructure Audit
Current State Analysis?- Real Cost of Ownership?- TCO Analysis
User and Stakeholder Consultation
Output Strategy Definition
Project Plan Objectives
Multivendor Solutions

Phase 2 - Design
"Use best of breed products to create the right solution"
Independent Consultancy
Equipment: new or utilizing existing fleet
Demonstrating and Testing
Stakeholder Survey
Total Output Management
Proposed TCO analysis
"Green I.T"?- Environmental Analysis
Efficient Consumable Management
Secure and Rules Based Print
Workflow Solutions

Phase 3 - Deploy
"End to end management of solution delivery"
Procurement of Hardware
Roll Out Strategy
Staging and Configuration
User Training
On-site Flexible Managed Resource
Installation
Connectivity within Client Network
Trial and Testing
Installation of Software Management Tools
User Acceptance Testing
Customer Satisfaction Sign Off

Phase 4 - Support
"Manage the assets to achieve optimum performance and uptime"
Pro-active Management of Estate
24/7/365 Service Capability
Security Cleared Resource
Remote Monitoring and Management
Real Time Event Escalations
Dedicated On-site Resource
Automatic Consumables Replenishment
Warranty Management
Help Desk
User Control - Access Real Time
Availability Agreements
Business Critical Print Continuity Plans

Phase 5 - Develop "CIMM"
"Continuous Improvement Management Model: Capture, Analyze,
Report, Develop, Improve, Benefit"
Management Information Reporting
- Executive Level View Customers Current State of Printing
- Departmental Usage and Trends

Operational & Financial Reviews
Consumables Usage
Establish User Workshops/Training Needs
Demonstrate Actual Cost Reduction Realized
Continuing Recommendations for Increased Savings
Optimized Print Fleet Based on Volumes and User Preferences

The apexSERVICE difference
Multivendor Support
With our comprehensive range of manufacturer accreditations we are able to provide support for a wide
range of print hardware thus enabling us to maintain your total print fleet regardless of the manufacturer

"CIMM"
Our unique position providing support to major manufacturers in the UK means we have the experience
and data to help you not only design the perfect solution for today but continue to develop that solution to
ensure that it fulfils future needs with our Continuous Improvement Management Model "CIMM"

Our Commitment to Quality
At apexSERVICE we take our commitment to quality very seriously.

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