Break fix solutions from apexSERVICE
We believe that part of our strength lies in the quality of the ongoing support we provide our customers
with our office hardware maintenance contracts. Printer fleets in particular can benefit from our high
level of expertise.
You can choose to have a hardware maintenance contract for all your office equipment or can choose to
just have printer maintenance contracts, photocopier maintenance contracts or any other tailored
contract that you need.
With guaranteed service levels, our fully manufacturer accredited in-house service teams provide
24/7/365 support for your office hardware maintenance contract.
Controlled from our national response centre in Hong Kong our specialist field service
engineers ensure that your print fleet is working when you need it. In this respect printer
maintenance contracts from apexSERVICE can be viewed as one of the best investments
you can make for your company.
Why apexSERVICE
- Guaranteed 97% Uptime
- 24/7/365 On-site Support
- Bespoke Service Levels
- Hong Kong, Guangzhou and Shanghai Engineering Coverage
- GPS Tracking System
- Dedicated Service Desks
- Dedicated Account Management
- Web Enabled Call Management
Our objective is a commitment to quality and the highest levels of service, acting as an extension
of your own support operation, delivering the promise you have made.
What Service Levels do apexSERVICE offer on your hardware maintenance contracts?
Each maintenance service contract is tailor made to suit your business providing you with the flexibility
and support that you require. Whether your business operates during normal working hours, or extended
weekday or weekend hours, apexSERVICE provides a cost effective and reliable on-site service solutions.
apexSERVICE currently offers over 10 different Service Levels from Next Business Day Response to 4 Hour
Guaranteed Fix with Loan 24x7x365.
How long can a machine be covered under a hardware maintenance contract for?
We provide Service Contracts ranging from short-term project cover to 7 year periods.
Is there a minimum quantity of machines that can be placed under a maintenance contract?
apexSERVICE supports a diverse range of customers from a single item of equipment on one
site to multiple units, multi-vendor on multiple sites.
What areas of the country does apexSERVICE cover?
We provide engineering and installation coverage throughout the Hong, Guangzhou and Shanghai.
Currently apexSERVICE services over 80 different items of equipment for over 300 customers. |
